At se328, protecting the personal data of our players is a fundamental obligation — not an afterthought. This Privacy Policy explains what data we collect, why we collect it, how we use and store it, and what rights you have as an Indonesian player on our platform. Please read this document carefully alongside our Terms & Conditions.
Our Privacy Commitments
These cards highlight the core principles that underpin our approach to data privacy. Full details are set out in the clauses below.
Every data transmission between your device and se328's servers is protected by 256-bit TLS encryption — the same standard applied by major international financial institutions. Your personal and payment data is never transmitted in plain text.
se328 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks. Your data is used solely to deliver, secure, and improve the platform experience described in this Policy.
We collect only the data that is strictly necessary for account operation, identity verification, payment processing, and legal compliance. We do not collect extraneous information beyond what is required for these defined purposes.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and licensing obligations. Upon account closure, data is deleted or anonymized within the periods described in Clause 9.
You have the right to access, correct, export, and request deletion of your personal data. Requests are handled within 30 calendar days. Full details of your rights and how to exercise them are set out in Clause 11 of this Policy.
se328 operates under an international gaming license that imposes strict data protection obligations. Our data handling practices are subject to periodic review by our licensing authority. We take these obligations seriously and maintain full compliance records.
This Privacy Policy ("Policy") describes how se328 ("we", "us", "our") — the operator of the online betting and live casino platform at https://se328.cam — collects, processes, stores, and protects the personal data of its users ("you", "your", "User"). This Policy applies to all Users who access the Platform, regardless of the device or connection method used.
By registering an account on se328 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions, which are incorporated by reference.
se328 is committed to handling personal data with integrity and in compliance with the data protection principles applicable under its international licensing obligations. We recognize that our Indonesian user base places high trust in us with sensitive financial and identity information, and we treat that trust as a core operational responsibility.
Any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, national identification number, residential address, email address, telephone number, IP address, payment details, and device identifiers.
Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, restriction, erasure, or destruction, whether or not performed by automated means.
se328, acting as the entity that determines the purposes and means of Processing Personal Data collected through the Platform.
Any third party engaged by se328 to process Personal Data on its behalf, including payment processors, KYC verification providers, cloud infrastructure providers, and fraud detection services.
A freely given, specific, informed, and unambiguous indication of the User's agreement to the Processing of their Personal Data for one or more specified purposes.
se328 collects the following categories of Personal Data:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, nationality | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri), e-wallet identifiers (OVO, DANA, GoPay), transaction history | Mandatory |
| Technical Data | IP address, browser type, device model, operating system, session duration, referring URL | Automatic |
| Usage Data | Pages visited, games played, wager history, login timestamps, feature interactions | Automatic |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | When initiated |
se328 does not collect special-category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless such data is voluntarily provided by the User and is strictly necessary for a defined purpose such as processing a responsible gaming self-exclusion request.
Personal Data is collected through the following channels:
se328 processes Personal Data for the following defined purposes only:
To create, maintain, and administer your account; to verify your identity; to manage your account balance; and to facilitate your use of all features of the Platform.
To process deposits and withdrawals via your selected payment methods (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja); to reconcile transactions; and to handle refunds or chargebacks where applicable.
To comply with identity verification, anti-money laundering (AML), and counter-terrorism financing (CTF) obligations imposed by our international gaming license. This includes verifying that Users are at least 21 years of age and are who they claim to be.
To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
To monitor usage patterns for indicators of problem gambling; to enforce self-exclusion and deposit limit settings; and to fulfil our obligations to refer at-risk users to appropriate support resources.
To analyze aggregated and anonymized usage data to improve platform performance, optimize the user interface, and develop new features. Individual behavioral profiles are not created or sold for advertising purposes.
To respond to support inquiries; to investigate complaints; and to maintain a record of support interactions for quality assurance and dispute resolution purposes.
To send you information about bonuses, promotions, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting [email protected] (plain text — not a clickable link) with the subject line "Unsubscribe".
se328 processes Personal Data on the following legal bases:
se328 does not sell your Personal Data to any third party. We share Personal Data with third parties only to the extent necessary to deliver the services described in this Policy, and only with parties that are contractually bound to process data in accordance with our instructions and applicable data protection standards. The categories of third parties with whom we share data are as follows:
se328 has never sold User data to third-party advertisers, data brokers, or marketing networks, and has no intention of doing so. Any service agreement with a Data Processor explicitly prohibits the use of se328 User data for the processor's own commercial purposes.
As an internationally operated platform, se328 may transfer Personal Data to servers and processors located outside Indonesia. Such transfers are carried out under contractual frameworks that ensure the receiving party applies an equivalent level of data protection to that described in this Policy.
Where Personal Data is transferred to a jurisdiction that does not provide a level of data protection considered adequate by applicable standards, se328 implements appropriate safeguards — such as standard contractual clauses or binding corporate rules — to protect the data in transit and at rest. Users who wish to obtain details of the specific safeguards applied to their data may contact us at the address in Clause 15.
se328 retains Personal Data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law or our licensing obligations. The following retention periods apply under normal circumstances:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML / licensing obligation |
| Financial Transaction Records | 7 years after the transaction date | Financial record-keeping law |
| KYC Documents | 5 years after submission | Licensing obligation |
| Support Communications | 3 years after last interaction | Dispute resolution / QA |
| Technical & Usage Logs | 12 months from collection | Platform security / analytics |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Consent management |
Upon expiry of the applicable retention period, Personal Data is securely deleted or permanently anonymized. Anonymized data (from which no individual can be identified) may be retained indefinitely for statistical and research purposes.
se328 implements a layered security architecture to protect Personal Data against unauthorized access, disclosure, alteration, or destruction. Our technical and organizational security measures include:
Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in high risk to your rights or freedoms, se328 will notify you without undue delay using the contact details registered on your account.
Subject to applicable law and our licensing obligations, you have the following rights with respect to your Personal Data held by se328. To exercise any of these rights, please contact us using the details in Clause 15. We will respond to all valid requests within 30 calendar days.
Request a copy of all Personal Data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held about you.
Request deletion of your Personal Data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
Request that we restrict Processing of your data in certain circumstances, such as while a complaint is being investigated.
Receive a structured, machine-readable export of the Personal Data you provided to us for portability to another service.
Object to Processing based on legitimate interests, including profiling. We will cease Processing unless we can demonstrate compelling grounds that override your interests.
Please note that certain rights may be limited where Processing is required to fulfil our legal obligations (e.g., AML record-keeping) or to defend against a legal claim. Where we are unable to fulfil a request in full, we will explain the reasons in writing.
se328 uses cookies — small text files stored on your device — and similar tracking technologies (including session tokens and browser local storage) to support the operation and improvement of the Platform. The categories of cookies used are as follows:
Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without impairing core Platform functionality.
Used to remember your preferences — such as language settings and responsible gaming tool configurations — so that they persist across sessions without requiring you to reconfigure them each time you log in.
Used to collect aggregated, anonymized data about how Users interact with the Platform — which pages are visited most frequently, where users drop off in registration flows, and which features are used most often. This data is used solely to improve Platform design and performance.
se328 does not use advertising cookies, cross-site tracking cookies, or behavioral profiling cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging in and using core Platform features.
The Platform is strictly for users who are 21 years of age or older. se328 does not knowingly collect Personal Data from persons under the age of 21. Age verification is applied during the registration process, and additional documentary verification is required during KYC.
If we become aware that Personal Data has been collected from a person under 21 — whether through misrepresentation at registration or by any other means — we will immediately close the associated account, forfeit any remaining balance in accordance with our Terms & Conditions, and permanently delete all Personal Data collected from that person within 30 days of discovery.
If you believe that a person under 21 has registered on se328, please contact us immediately at [email protected] (plain text — not a clickable link) with the subject line "Minor Account Report". We treat all such reports as urgent and will investigate without delay.
se328 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material — meaning they meaningfully alter the way we collect or use Personal Data — we will make reasonable efforts to notify registered Users via the email address on file before the changes take effect.
Your continued use of the Platform after an updated Policy has been published constitutes your acknowledgment of and agreement to the revised terms. We encourage you to review this page periodically. If you do not agree to any amendment, you should discontinue use of the Platform and close your account; any remaining Funds will be returned to you via your registered withdrawal method, subject to satisfactory KYC verification.
To exercise your data rights, submit a privacy complaint, or ask any question about how se328 handles your Personal Data, please contact our Data Protection team using the details below. All privacy requests are handled in English; Indonesian-speaking agents are available during WIB business hours (08:00–00:00 WIB, UTC+7).
Email: [email protected] — subject line: "Privacy Request" (plain text — not a clickable link)
Live Chat: Available in-platform during operating hours
Response Time: Within 30 calendar days for formal data rights requests
Acknowledgment: Within 2 business days of receipt
Languages: English (24/7) · Indonesian (08:00–00:00 WIB)
If you are not satisfied with our response to a privacy request or complaint, you have the right to escalate the matter to our licensing authority's data oversight function. se328 will provide the relevant escalation contact details upon request.
Related Documents
Our FAQ answers common questions about account security and data protection. Our Terms & Conditions set out the full contractual framework governing your use of se328. For any privacy concern not addressed here, contact us directly.
Gambling involves financial risk. Play responsibly. Adults only — 21+ strictly enforced on se328.